A new perspective on social sustainability: examining Amazon workers’ working conditions and protests applying computational methods in social sciences

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dc.authoridhttps://orcid.org/0000-0003-3794-7786
dc.contributor.authorÇelik, Ali
dc.contributor.authorGöktaş, Naim
dc.contributor.authorYıldız, Engincan
dc.date.accessioned2025-06-24T08:02:41Z
dc.date.available2025-06-24T08:02:41Z
dc.date.issued2025
dc.departmentUygulamalı Bilimler Fakültesi
dc.description.abstractThe regulation of workers’ working conditions is a crucial issue for achieving social sustainability. This research aims to investigate the reactions to the workers’ protests at Amazon, one of the world’s largest companies, in the context of the gig economy. The originality of the study lies in the analysis of 5500 comments from the YouTube channel on the subject in terms of social sustainability applying the computational methods in social sciences (CMSS). The analysis revealed some remarkable fndings. For example, it was found that the working conditions of Amazon workers contravene the International Labour Organization (ILO) and the United Nations (UN) defnition of decent work. It also found that the zero-hours contract, which is characteristic of the gig economy, and the negative externalities it creates, as well as extremely low wages, were among the most signifcant objections. These fndings are crucial for governments, international institutions and policymakers who are committed to social sustainability. It should be noted that it will be impossible to achieve social sustainability without raising labour standards. In particular, governments and institutions need to develop policies that are in favour of workers.
dc.identifier.doi10.1007/s43621-024-00737-x
dc.identifier.issn2662-9984
dc.identifier.issue1
dc.identifier.urihttps://hdl.handle.net/11363/9980
dc.identifier.volume6
dc.identifier.wos001407808200003
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Science
dc.institutionauthorÇelik, Ali
dc.institutionauthoridhttps://orcid.org/0000-0003-3794-7786
dc.language.isoen
dc.publisherSPRINGER NATURE, CAMPUS, 4 CRINAN ST, LONDON N1 9XW, ENGLAND
dc.relation.ispartofDISCOVER SUSTAINABILITY
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectGig economy
dc.subjectDecent work
dc.subjectAmazon workers
dc.subjectComputational methods in social sciences
dc.titleA new perspective on social sustainability: examining Amazon workers’ working conditions and protests applying computational methods in social sciences
dc.typeArticle

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