Wasn’t It All Inclusive? A Qualitative Study of Hotel Customers Stealing Behaviors in All Inclusive
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Dosyalar
Tarih
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Yayıncı
Emerald Publishing
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The purpose of this research is to reveal the underlying reasons for stealing behavior among customers staying at all-inclusive hotels and to identify prevention strategies from the perspectives of both staff members and department managers.
Açıklama
Anahtar Kelimeler
Customer theft behavior, Unethical consumer behavior, All-inclusive hotels, Hospitality management, Content analysis
Kaynak
Consumer Behavior in Tourism and Hospitality
