A New Way to Determine External Quality of ERP Software

Today many production systems plan to use Enterprise Resource Planning (ERP) software to gain competitive advantage. ERP promises in improving efficiency of business processes. However, inappropriate software selection results in a very complex managerial problem which is implementation of ERP software. To reduce the relevant risk, ERP software purchasers need to determine conformance of the software to their requirements. This study aims to define the requirement levels of external quality characteristics and provide a guide to production systems to evaluate ERP software in a systematic manner. In the frame of this reference, a way of evaluating external quality of ERP software is put forward to reduce the risk taken before purchasing it.