Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies

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Küçük Resim

Tarih

2023

Dergi Başlığı

Dergi ISSN

Cilt Başlığı

Yayıncı

İstanbul Gelişim Üniversitesi Yayınları / Istanbul Gelisim University Press

Erişim Hakkı

info:eu-repo/semantics/openAccess

Özet

This study aims to develop a service quality scale specific to the sharing economy. In order to achieve this aim, the feedbacks obtained from the customers of Türkiye's largest car sharing companies by random methods were analyzed with qualitative and quantitative analysis methods. As a result of these studies, a 6-dimensional original service quality scale has been developed for car sharing companies. It is thought that this scale will be used as an effective service quality measurement tool for car sharing companies. Empirical study results indicate that Corporate Image, as the 6th dimension in addition to Parasuruman's 5- dimensional scale, is also effective in measuring service quality in the sharing economy. This scale will contribute to increasing service quality, which is a critical factor for customer satisfaction and business success.

Açıklama

Anahtar Kelimeler

Sharing Economy, Service Quality, Car Sharing, Car Sharing Service Quality Scale

Kaynak

Journal of Sustainable Economics and Management Studies

WoS Q Değeri

Scopus Q Değeri

Cilt

4

Sayı

2

Künye

Gökmen, Ş., & Aydın, K. (2025). Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. Journal of Sustainable Economics and Management Studies, 4(2), 1-25.