Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies

Basit Öğe Kaydı
dc.authoridhttps://orcid.org/0009-0007-0029-2970
dc.authoridhttps://orcid.org/0000-0002-8567-2433
dc.contributor.authorGökmen, Şenol
dc.contributor.authorAydın, Kenan
dc.date.accessioned2025-05-06T11:15:32Z
dc.date.available2025-05-06T11:15:32Z
dc.date.issued2023
dc.departmentİktisadi İdari ve Sosyal Bilimler Fakültesi
dc.description.abstractThis study aims to develop a service quality scale specific to the sharing economy. In order to achieve this aim, the feedbacks obtained from the customers of Türkiye's largest car sharing companies by random methods were analyzed with qualitative and quantitative analysis methods. As a result of these studies, a 6-dimensional original service quality scale has been developed for car sharing companies. It is thought that this scale will be used as an effective service quality measurement tool for car sharing companies. Empirical study results indicate that Corporate Image, as the 6th dimension in addition to Parasuruman's 5- dimensional scale, is also effective in measuring service quality in the sharing economy. This scale will contribute to increasing service quality, which is a critical factor for customer satisfaction and business success.
dc.identifier.citationGökmen, Ş., & Aydın, K. (2025). Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. Journal of Sustainable Economics and Management Studies, 4(2), 1-25.
dc.identifier.endpage25
dc.identifier.issn2718-1065
dc.identifier.issn2791-8084
dc.identifier.issue2
dc.identifier.startpage1
dc.identifier.urihttps://hdl.handle.net/11363/9725
dc.identifier.volume4
dc.institutionauthorAydın, Kenan
dc.institutionauthoridhttps://orcid.org/0000-0002-8567-2433
dc.language.isoen
dc.publisherİstanbul Gelişim Üniversitesi Yayınları / Istanbul Gelisim University Press
dc.relation.ispartofJournal of Sustainable Economics and Management Studies
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectSharing Economy
dc.subjectService Quality
dc.subjectCar Sharing
dc.subjectCar Sharing Service Quality Scale
dc.titleService Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies
dc.typeArticle

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ECOMAN Vol. 4, Issue 2, December 2023