Job insecurity and employee anxiety as predictors of compulsory citizenship behaviour: Psychological resilience as a mediator

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dc.authorid0000-0002-3926-6231
dc.authorid0000-0003-1995-013X
dc.authorid0000-0002-1101-5676
dc.contributor.authorAlola, Uju Violet
dc.contributor.authorEchebiri, Chukwuemeka
dc.contributor.authorEgeli, Serdar
dc.date.accessioned2025-08-25T07:32:50Z
dc.date.available2025-08-25T07:32:50Z
dc.date.issued2025
dc.departmentİktisadi İdari ve Sosyal Bilimler Fakültesi
dc.description.abstractThe global business environment has recently faced disruptions, namely the COVID-19 lockdown and artificial intelligence. Sometimes, organisations leverage these disruptions to stoke uncertainty and demand more from their employees. This paper investigated the role of job insecurity and employee anxiety as antecedents of compulsory citizenship behaviour and the role of psychological resilience as a mediator in the face of these disruptions. We adopted a convenience sample approach, collecting data from 380 respondents who were employees in the hotel sector in Turkey. Analyses were performed using structural equation modelling on SPSS AMOS. The findings show that job insecurity and employee anxiety have a negative relationship with psychological resilience and compulsory citizenship behaviour. In contrast, psychological resilience has a positive association with compulsory citizenship behaviour. We also found that psychological resilience mediates the relationships between job insecurity, employee anxiety, and compulsory citizenship behaviour. The results have both theoretical and practical implications. They suggest that organisations should not leverage on uncertainties and disruptions that might trigger feelings of job insecurity or anxiety to stoke compulsory citizenship behaviour, since this could be counterproductive.
dc.identifier.doihttps://doi.org/10.2478/ejthr-2025-0008
dc.identifier.endpage119
dc.identifier.issn2182-4924
dc.identifier.issn2182-4916
dc.identifier.issue1
dc.identifier.startpage105
dc.identifier.urihttps://hdl.handle.net/11363/10304
dc.identifier.volume15
dc.identifier.wos001551452000003
dc.identifier.wosqualityQ4
dc.indekslendigikaynakWeb of Science
dc.institutionauthorAlola, Uju Violet
dc.institutionauthorEgeli, Serdar
dc.institutionauthorid0000-0002-3926-6231
dc.institutionauthorid0000-0002-1101-5676
dc.language.isoen
dc.publisherSCIENDO, BOGUMILA ZUGA 32A, WARSAW, MAZOVIA 01-811, POLAND
dc.relation.ispartofEUROPEAN JOURNAL OF TOURISM HOSPITALITY AND RECREATION
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectJob insecurity
dc.subjectemployee anxiety
dc.subjectpsychological resilience
dc.subjectcompulsory citizenship behaviour
dc.titleJob insecurity and employee anxiety as predictors of compulsory citizenship behaviour: Psychological resilience as a mediator
dc.typeArticle

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