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    Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour
    (John Wiley and Sons Inc, 2022) Eluwole, Kayode Kolawole; Ukeje, Uchechukwu Edwin; Saydam, Mehmet Bahrı; Ozturen, Ali; Lasisi, Taiwo Temitope
    The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationships were assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, and customer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. This study explains the theoretical and practical contribution of the findings. © 2022 John Wiley & Sons Ltd.
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    Impact of Corruption and Insurgency on Tourism Performance: A Case of a Developing Country
    (Routledge, 2021) Alola, Uju Violet; Alola, Andrew Adewale; Avci, Turgay; Ozturen, Ali
    Insurgency and corruption have consistently remained the bane of economic growth and development of a tourist destination. As such, the impact of corruption indices and insurgency on tourism development in Nigeria is examined by using the Autoregressive Distributed Lag (ARDL) approach. The finding posits a significant long-run relationship of insurgency-corruption indices-tourism receipts nexus. Also, the result reveals that insurgency significantly hampers tourism performance by causing a decrease in the number of tourism arrivals. The impact of corruption on tourism receipts in the long-run depends on the characteristics of the index. For instance, only the social protection and quality of public administration indices exhibit a long-run, positive and significant impact on tourism receipts. The study presents contemporary policy mechanisms to unlock the country’s tourism opportunities. © 2019 Taylor & Francis.