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Customer experience management in capsule hotels: a content analysis of guest online review
(EMERALD GROUP PUBLISHING LTD, HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND, 2023)
Purpose – Capsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On
the other hand, capsule hotels are a relatively new concept for most travelers outside of Japan. Organizations
within ...
Proactive personality and organisational performance of hotels in Cyprus
(VARNA UNIV MANAGEMENT-VUM, 13 A OBORISHTE STR, VARNA 9000, BULGARIA, 2023)
This paper investigates the impact of a manager’s proactive personality on organisational performance.
Furthermore, this study explores the mediating mechanism of service innovation and the moderating impact of
organisational ...