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Evaluation of Customer Complaints to Catering Services in Terms of Food Safety
(Journal of Tourism and Gastronomy Studies, 2020)
The aim of the study is to evaluate the customer complaints reported to catering services
companies (CSC) and to determine the food safety subjects that these companies should focus on
as a result of this evaluation. The ...
Determining The Effect of Catering Companies' Attitudes Toward Customer Complaints on Customer Loyalty
(Journal of Interdisciplinary Food Studies, 2022)
Catering companies are organizations that provide catering services with a pre-agreed menu and price,
prioritizing public health. This study aimed to determine the effect of catering companies' attitudes
toward customer ...