Browsing Web of Science ve Scopus Atıf Dizinlerindeki Yayınlar by Subject "CUSTOMER INCIVILITY"
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The nexus of workplace incivility and emotional exhaustion in hotel industry
(WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USA, 2020)Workplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working ...