The Influence of Organization Support Perceived in Enterprises on Burnout Feeling: A Field Research

Abstract

While the current business environment provides individuals with conveniences on one hand, it also pushes them into a more stressful life. In business life which is an open system, this kind of stress can be more destructive for working people. This case brings about several physical and psychological problems for them. The burnout syndrome which we come across within this process is accepted as a notion which is defined to understand the people who have negative business experiences and it is regarded as emotional burnout in business environment, desensitization of working people and a kind of stress which includes low level of personal success towards the managers and those who concern. It has been an issue on which several studies are carried out that how the effect of organizational support toward burnout feeling will be; it is seen that some arguments are put forward in terms of meeting socio-emotional needs of the working people, rewarding their increasing efforts and taking their happiness into consideration. The objective of this study is to contribute to the mentioned argument process, to define the organization support on working people in hotel enterprises and to examine the effect of this support on the burnout feeling. Accordingly, this study takes it as a goal to reveal the effect of organizational support on the working people in hotel enterprises by applying the questionnaire form which has been prepared for the employees of four and five star hotels which operate in Istanbul. Basing on the findings especially the data about eliminating the burnout feeling - which are obtained as a result of this research, it is tried to propose suggestions about what to do related to organizational support in hotel enterprises. The research is seen important since it underlines that organizational support which is applied by managers towards hotel employees would diminish the burnout feeling. It is expected that this research would contribute to the applications related to the organizational support and to the studies in this field.