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The nexus of workplace incivility and emotional exhaustion in hotel industry
(WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USA, 2020)
Workplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working ...
Investigating the factors that trigger airline industry purchase intention
(SPRINGER, ONE NEW YORK PLAZA, SUITE 4600, NEW YORK, NY, UNITED STATES, 2020)
As the main communication platforms for today's competitive air transportation market expands, airline websites need to be user friendly to trigger positive electronic word of mouth. Website quality constitutes an influencing ...