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Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
(ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND, 2022)
The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service
robots in the hospitality industry. As service paradigm and customer expectations shift from conventional
customized ...